User Experience & Adoption

Eventus offers dramatically faster, less disruptive onboarding than traditional vendors: For existing clients, Validus can onboard new markets in under a week — with flexible data ingestion that doesn’t require rigid normalization pipelines. Most clients see value within weeks, not months, thanks to the modular platform and guided setup from experienced implementation teams. Legacy providers […]

Eventus consistently receives top-tier customer satisfaction ratings across the industry: Maintains a 96% client retention rate, one of the highest in the category. Praised for responsiveness, customization, automation, and support, especially ahead of regulatory reporting or audit crunches, as highlighted in client testimonials (e.g., R.J. O’Brien, Coinbase). Eventus has won 48 awards for excellence in

Eventus delivers high-touch, ongoing training and support that outpaces most competitors: Every client is assigned a dedicated relationship manager, with check-ins, shared Slack channels and proactive product guidance. Training includes custom onboarding, tailored procedures workshops and continued enablement via notebooks and interactive playbooks. Eventus’ support desk is run by former CCOs, providing strategic compliance insight

Eventus has a faster learning curve, designed for quick adoption by both technical and non-technical users: Frank AI allows users to ask questions in plain English (e.g., “Show me alerts for spoofing last week”) and receive structured, actionable, repeatable results — no coding needed. Validus offers guided alert resolution workflows, real-time visualizations, and pre-built dashboards

Yes — Eventus is widely regarded as more intuitive and user-friendly than legacy surveillance systems: Validus combines a modern UI with NLP-powered querying via Frank AI, eliminating the need for complex filters or SQL queries. Clients highlight how easy it is to navigate procedures, review alerts, and configure workflows, without needing engineering help. Unlike rigid,